Privacy Policy

Read the privacy policy and confidentiality agreement for the Pasadena Official Visitors Site.

Privacy Policy Statement

This is the website of the Pasadena Center Operating Company, Pasadena Convention Center, Pasadena Civic Auditorium and the Pasadena Convention and Visitors Bureau (Visit Pasadena).

Our postal address is:
300 E. Green St.
Pasadena, CA 91101

We can be reached via email at or you can reach us by telephone at (626) 795-9311.

Information Collection, Use, Access and Retention

When you interact with our digital properties, we collect limited non-personally identifying information that the browser you used makes available automatically. This information includes the internet address of the computer or network you used to access our site, the date, time, location, and page(s) you visited on our site, the browser and operating system you used, and the referring page (the webpage that contained the link to our site that you clicked on to get there). The information we collect is used to improve the content of our digital properties.

We use aggregated nonpersonal data and information from all users to measure site performance, analyze user traffic patterns, and improve the content of our digital properties. We sometimes track the keywords that are entered into our search engines to measure interest in specific topics and to improve the consumer experience on the site.

With your consent, we will use your email address and/or other personal information to provide you with information we think you might be interested, for example newsletters, new publications and events in and around the Pasadena areas. If you prefer not to receive such messages, you can unsubscribe in any email you receive from us, or by sending an email to that contains the email address you wish to unsubscribe from our lists.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by writing to us at the above address. Please provide us with your exact name and address.

Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding requests or orders they have placed online.

We also have a legitimate business interest in complying with our legal obligations. To that end, we may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect our rights, property, or safety, or that of our respective affiliates, business partners, customers, or others.


To help us serve you better, we collect information that identifies the computer or browser used to access our website, through the use of cookies, which are pieces of information placed in the settings of your web browser by a website server to identify your computer and when you return to a website. The use of cookies is a standard practice among internet websites and most internet web browsers may be customized to reject, to only accept or reject cookies by user intervention, or to delete cookies.

We use cookies to record session information, such as items that consumers add to their shopping cart, record past activity at a site in order to provide better service when visitors return to our site.

You will see ‘social buttons’ on the website, including but not limited to Twitter/X, Facebook, Instagram, YouTube, LinkedIn, which enable you to share or bookmark certain web pages. These websites have their own cookies, which are controlled by them. We run various competitions and campaigns in conjunction with third parties who may also use cookies.

We have listed the third party cookies used on our site as of the date of this policy, however the list is likely to change depending on the campaign running at the time.




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From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by writing to us at the above address.

Upon request we provide site visitors with access to a description of information that we maintain about them.

Consumers can access this information by writing to us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, unique identifiers.

Consumers can have this information corrected by sending us an email at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.