FAQ

Tickets for events at the Pasadena Civic Auditorium may be purchased through the event's authorized ticketing provider. For questions about an existing order, including refunds, exchanges, or ticket delivery, please contact the ticketing provider where you originally purchased your tickets.

For additional assistance, you may contact the Box Office by email or visit our Box Office page for more information.

Contact Box Office

Yes, everyone entering the auditorium, including toddlers that can lap sit, need a ticket. Please carefully consider whether a performance is appropriate for your child before planning to attend. Also, please be aware that disruptive patrons, including children, will not be allowed to remain in the auditorium. Be considerate of others in the audience and of your child’s comfort.

Most events allow for re-entry, however, its very important that you see a Guest Services representative and scan your ticket out before leaving, failure to scan your ticket out could result in you not being re-admitted to the auditorium.

For the comfort of others, please avoid clothing that contains profanity. For the safety of all attendees, avoid clothing, jewelry, and accessories that include chains or spikes. Shirts and shoes are required at all times.

Yes, there are a limited number of booster seats that can be checked out at the Guest Services desk on a first come first served basis.

Parking is available in several nearby parking garages and lots within walking distance of the Pasadena Civic Auditorium, including an on-site parking structure, accessible from Euclid and Marengo avenues. Parking rates and availability may vary depending on the event. We recommend allowing extra time for parking, especially during popular performances.

For parking locations, directions, and additional information, visit our Parking & Directions page.

The following items are not allowed in the auditorium:

• Balloons and beach balls
• Airhorns or noisemakers
• Laser pointers
• Weapons of any kind
• Re-usable bottles, cans, or glass bottles
• Aerosol cans including silly string
• Selfie sticks
• Cameras

Small bags are recommended and must not exceed 11 inches x 14 inches. All bags are subject to inspection upon entry, and certain items may be prohibited. Please note that storage and lockers are not available onsite, so we recommend leaving large bags and backpacks at home.

Bag policies may vary by event. Be sure to review your event's "Know Before You Go" email for specific security requirements before arriving.

No cameras are allowed in the theater. Cell phone cameras are permitted. However, the photo policy varies from event to event and any photography that becomes disruptive to other guests is prohibited. Note: No selfie sticks are allowed in the auditorium.

The sign policy varies from event to event. Signs are generally not permitted; however, exceptions are made for concerts where signs are part of the audience experience and graduations. Signs can not be larger that 11”x17”, they cannot be lighted, and they must not contain any profanity. If holding up a sign becomes disruptive to other guests, the sign will be confiscated.

Outside food and beverages will not be allowed into the auditorium. Most events, excluding graduations and TV shows, have concession services in the lobby. Medical and/or dietary restrictions, please see the Guest Services desk for an exception.

Uniformed Pasadena Police Officers are the only persons allowed to carry firearms on the premises. We do not have accommodations for firearm storage.

There is a designated wheelchair and companion seating area. Please request ADA designated seating at the time of ticket purchase. There is no accessible seating the loge or balcony. If you are in a wheelchair, but can transfer to a auditorium seat, the Guest Services staff will check-in and store your wheelchair, and will bring it back to you when needed. More on accessibility, click here.

The Pasadena Civic Auditorium is committed to providing a welcoming and accessible experience for all guests. If you require accommodations or assistance not addressed in our FAQs, please contact our team in advance of your visit so we can discuss your needs and available options. We encourage guests to submit requests as early as possible to allow sufficient time for coordination.

Contact Box Office

Service animals are permitted in the auditorium. The ADA defines a service animal as any guide dog or signal dog, individually trained to provide assistance to an individual with a disability. This includes psychiatric service dogs that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors or warning of an oncoming seizure.

Service animals must be harnessed, leashed or tethered at all times and will be required to rest in the seating area of the individual with a disability. A guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises.

Please find the nearest Guest Services Representative, they are usually located at the top of the aisle or just outside the aisle door. If the issue is not addressed promptly, please ask for the Guest Services Manager.

Yes, please contact Public Safety at (626) 395-0243.